Who we are
Our website address is: https://hundaymanorhotel.co.uk.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
our rights, your information and how we use it
We are committed to protecting your personal and business information.
Our Privacy Policy contains information about what details we collect, request and hold, what we do with this information, who we may share it with and why, and your rights regarding the information you have given us.
Last updated July 2023
Who we are
We are Osprey Hospitality Group Ltd and this Privacy Policy applies to the following:
- Osprey Management Group Ltd – Operator’s pubs, bars and restaurants
- Galloping Horse Ltd – Public house
- Hunday Manor Ltd – Hotel
How to contact us
If you have any questions regarding our Privacy Policy or the information we collect or use about you or your business, please contact:
The Data Protection Officer
Osprey Management Group Ltd
95 Main Road, High Harrington, Workington CA14 4NQ
Email: info[at]ospreyinns.co.uk
INFORMATION WE COLLECT AND USE
Employees
• Information about who you are e.g. your name, date of birth and contact details
• Information about your bank account
• Information we may receive from HM Revenue & Customs
• Information about your contact with us e.g. meetings, phone calls and emails
• Information classed as ‘sensitive’ personal information e.g. relating to your health or marital status
• Information you may provide us about other people e.g. next of kin.
COVID-19 requirement – we will ask you to sign a daily declaration that you are free of COVID-19 symptoms. This document will be retained safely in the Osprey group office, pending government instruction as to its retention or destruction.
Customers
• Information about who you are e.g. your name, contact details
• Information about your contact with us e.g. meetings, phone calls and emails
COVID-19 requirement – when you visit or book with us, we will ask you for the names of every member of your party, plus a means of contact (telephone, email or address). This information will be held securely online within our booking system. We are required to retain this for 21 days, for infection track-and-trace purposes, after which it can be destroyed.
Where we collect your information
We may collect/obtain information directly from you, and from a variety of sources, including:
Employees only
• Information obtained during first initial interview and subsequent employment
• Information requested/handed in from you e.g. accounting information, correspondence from HM Revenue & Customs,
• Phone conversations with us and emails
• Directly from HM Revenue & Customs in respect of your PAYE and national insurance affairs.
Who we may share your information with
We may share your information between the different organisations within our company and the following only when we have received specific agreement from you:
• HM Revenue & Customs
• Your pension provider
• Other third parties only when a specific request or authorisation is provided by you.
COVID-19 requirement: in the case of an infection outbreak, we may be required to pass the contact information from your booking to a government agent, for track and trace purposes.
Where your information is processed
All of your personal information is processed in the UK.
How we protect your information
We take information and system security very seriously and we strive to comply with our obligations at all times. Any information which is collected, recorded or used in any way, whether paper based, or electronic, will have appropriate safeguards applied in line with our data protection obligations.
How long we keep your information
We will keep your personal information only whilst employed by us and the subsequent period thereafter as defined in UK employment law.
We may also keep your information after this period to comply with our legal or regulatory obligations e.g. Company statutory records.
COVID-19 requirement : records kept for track and trace purposes are to be retained for 21 days.
Your individual rights
You have several rights in relation to how we use your information. They are:
- Right to be informed. You have a right to receive clear and easy to understand information on what personal information we have, why and who we have it with – we do this in our Privacy Policy
- Right of access. You have the right of access to your personal and information. If you wish to receive a copy of the personal information we hold on you, you may make a data subject access request (DSAR)
- Right to request that your personal information be rectified. If your personal information is inaccurate or incomplete, you can request that it is corrected
- Right to request erasure. You can ask for you information to be deleted or removed if there is not a compelling reason for us to continue to hold it
- Right to restrict processing. You can ask that we block or suppress the processing of your information. This means that we are still permitted to keep your information, but unable to use this in the future for those reasons you have restricted
- Right to object. You can object to us processing your information e.g. for direct marketing purposes